At HERA, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.
Return Conditions
- Eligibility Window: To be eligible for a return, the item must be returned within 30 days of the original purchase date.
- Condition of the Item: The item must be returned in its original condition, unopened, and with all original packaging and accessories.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
Please note that certain items are not eligible for return. These include:
- Clearance items marked as final sale.
- Products that have been personalized or modified.
- Opened or used health and personal care items.
Process for Returns
To initiate a return, please follow these steps:
- Email us at [email protected] with your order number and reason for the return.
- Wait for our return confirmation and instructions on how to send your item back to us.
- Pack the item securely and include all original packaging and accessories.
- Send the item.
Refunds
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, the refund will be processed to your original method of payment within 10 business days. Please note that shipping costs are non-refundable and will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at [email protected] and send your item to our return address listed above.
Contact Us
If you have any questions about our return policy, please contact us at:
Email: [email protected]
We aim to ensure that your experience with us is smooth and satisfactory. Thank you for choosing HERA.